FAQs

Yes, absolutely! Just make sure to contact us before the next order cut-off time (3pm Mon-Fri) to avoid having to wait for your order to be returned to us first.

You have 30 days from the date you receive your order to return it if needed. If you have issues after this time then please do get in touch and we’ll do our best to help. However, for returns requested outside of the 30 day period, we can’t guarantee we’ll be able to accept them. We evaluate these on an individual basis and if we feel we’re at fault (for example, if a product has stopped working as it should and we can’t recommend a solution), we’ll be happy to work with you to resolve any issues or concerns you may have.

Normally it would be you, the customer, who is responsible for the cost of returning the goods. The exception would be if you have bought a product on our recommendation and it isn’t suitable for you.

If your order arrives damaged, then take a picture of it straight away and get in touch with us. We’ll either offer to replace the order with expedited shipping at no additional cost or refund you in full for the damaged goods.